This company is ripping off their customers. The worst service I ever had! I pay for the high speed and get the slowest service ever. Doing a Trace Route and find that I am getting sent to 14 different routes each getting worse. Download speed is now at 218... Tech support states that this is a known error that they are working on, however they have no idea when it will be resolved. If you have other options other then Spectrum. Take it. STAY FAR AWAY FROM SPECTRUM. BEWARE!