Caro F.

Trying MyUs has been the worst mistake I have ever made. I paid 2-3 times the shipping cost for two packages. The total cost of my items went from 183 USD to over 366 USD because of the shipping costs and Customs fee - the Customs fee was high because MyUs declared goods for 200 USD instead of 90 USD, and I was not able to reach anyone to give me a reasonable response). I asked them to weight a package containing only a 1.7 OZ perfume, declared to be 0.8 lb, the final weight was set to 1.2 lb, how was that possible? And customer service - inexistent, so if you have an issue or a claim to make, forget it, you will only spend days in-front of the computer getting cookie-cutter answers, and by the end you'll still have the same issue or even a worse one. I escalated the issue 2 times in 2 days, I have been wasting hours of my time trying to get an answer. I think I already left like 5 messages in their voicemail and to this day, all I get is nothing. Please, be aware, try other carriers, for sake of your finances. I was totally ripped-off! If this was a local company, I'd definitely sue for lack of transparency.