Carnessa C.

TERRIBLE, AWFUL and HORRIBLE! I will never, never, NEVER purchase a Netspend anything card again! EVER! 4 days ago I purchase a Netspend card and loaded $160.00 on it. I was unable to activate the card and upon calling customer service I was informed that they were unable to activate the card due to a negative balance on a previous card from 2016. First of all, I don't even know how you get a negative balance on a card that is PREPAID to begin with. So I paid the negative balance of $46.13 as instructed & told that they would the activate the new card and I could access the $160.00 that I'd loaded on the card. After 4 days, numerous phone calls and talking to too many people to count, the only thing I've accomplished is repeatedly being told that they will contact the billing department by email to lift the restrictions of my card. The customer service team is very rude and unhelpful, I was actually told to twiddle my thumbs until the restriction was lifted! I've been told the money will be accessible in 24 hours for literally 4 days now! I will NEVER waste my time or money with Netspend again & advise anyone to use ANY other company than Netspend because they're HORRIBLE all the way around!