Carmyn K.

I fell in love with a dress I found. I placed my order. My dress came. Due to covid 19 I was unable to have my wedding on it's original date, (May 22nd) So I didn't think to try it on right away. When we started to get wedding things in order again, I took it to my mum's to try on. There we noticed a huge black spot on the back, we also noticed a lot of the lace was not completely tacked down. There was holes in it and just not what my dream dress was supposed to be. Now, they don't say this but it appears that you only have 3 days to return for full refund. Then under it says max allowance for partial refunds. I spent 400 bucks on this thing. They're only offering me 75 bucks! For Taylor expenses. What about the giant black stain? It's going to cost me over $100.00 to have it dry cleaned alone. In the middle of the pandemic when I get laid off I can't afford this. It's only right that they refund Enough for at least the alterations, and drycleaners. I'm asking them for just that and they refuse. Yes, it's been a few months since I received it. Tag is on it still, never worn, and messed up badly on their accord and they won't be willing to even fix the situation. Their "small employee" won't give me any other information. I do believe the return policy was just created and updated as of late. It is not the same as it was when I first looked at it. This is bull$#*!. Don't buy from them. They won't help you if your dress is messed up.