Carmen S.

I ordered 2 cargo shorts for young men. I wanted to pick it up at the store but it said that store pick up was unavailable. I agreed for Kohls to send the package by mail, The package (s) because they sent the shorts in separate packages. When I was placing the order the system showed that I had not updated my mailing address so I went ahead and changed it and submitted the order. Without any reason the system chose to request that the packages be delivered by mail to the Kohls store in Crystal Lake. A week after the day I was supposed to receive the packages I called the store,, the clerk checked and told me that the packages through the post office, that I needed to contact the post office, which I did. They opened and investigation. They found that the packages were delivered to the store in Crystal Lake. They claim that they don't have them. I was told that I had to call customer service, which I did. The vs representative verified that I had changedthe address but couldn't understand why would the system even allowed to have a store as the delivery address. She also verified that the packages were delivered to the Crystal Lake store. And went on to say THAT KOHLS DO NOT TAKE RESPONSIBILITY OF THE MISSING PACKAGES THEREFORE, THEY WILL NOT GIVE THE SHORTS NOR THE MONEY THAT THEY CHARGED TO MY ACCOUNT. I REQUESTED TO SPEAK WITH A SUPERVISOR. SHE TRANSFERRED ME AND THE CALL WENT INTO A VOICE MAIL. I LEFT A MESSAGE AND AS OF TODAY I HAVE NOT RECEIVED A CALL FROM THAT SUPERVISOR. I CAN'T BELIEVE THAT AFTER ALL THE YEARS THAT I HAVE BEEN YOUR CUSTOMER, I'M TREATED THIS WAY. YOU GUYS WANT TO KEEP THE PRODUCTS AND THEN MONEY. THAT'S STEALING!