Carmen F.

Brought a Vitus Vee 1 City for my son. Within 3 days of light use the crankset threaded and both pedals fell off while he was riding on the road. First we were told we must of put the wrong size pedals on, we fitted the pedals provided with the bike. We were then told we put the pedals on the wrong sides which wasn't the case. In the end chainreaction adviser claimed their products are fautless and the only way the cranks could be damaged was if they were fitted incorrectly by ourselves. Both me and my husband are keen cyclists and more then capable of basic bike maintenance. Insulted judgment could be make without even inspecting the faults. Beware! Apparently crank sets are not under warranty with any chainreaction bikes. They refuse to except any responsibility. Was only offered a small discount on a brand new set of cranks costing around £60 in addition to the £214 already spent on the child's bike.