Carmen D.

I ordered four pieces of scrubs from Jaanuu for $189.00 on June 29th, 2020. My order and payment went thru as usual. I checked every day after that to see if my order had shipped yet. By July 13th, 2020 I checked again and saw that my order still had not ben shipped yet. I contacted Jaanuu customer service thru the text option that day. Jaanuu replied hours later by telling me that due to an error on their part my order was never shipped and by now every item that i ordered was out of stock. They said they refunded me and gave me a $15 credit. The Jaanuu customer service rep was named Hayley. If i had not contacted Jaanuu about my order then i would have just never received it or never have received a refund. They never reached out to me to tell me of their mistake; instead they waited for me to contact them. Also, when I order something that is in stock and my order and payment goes thru, I expect to receive it. This is unfair to me and unprofessional. I will not order from them again, because I won't ever know if I will actually receive an order that I have made. I don't care about a $15 credit, i am entitled to receive what I ordered.