Carly s.

I remember when this company actually sold great merchandise. But it's just gone downhill. Forget sizing with anything, it's a guessing game. Items come damaged or not as they appeared on site. Yes, they ship considerably fast, but in doing this and all the excessive sales they bombard you with in your email, they don't account for what they have in stock. I ordered four items, was told that day all were confirmed for purchase. Three days later, was sent an email alerting me that the 4 items had ALL been shipped, tracking number and all. Then suddenly, 4 days after that, imagine my surprise when I get an email from KILLSTAR (no I was not surprised, we've been down this shady road before), telling me that oopsy one of the items was never actually in stock and now I'm getting a refund. What? Why did that take over a week? Of course customer service was vague and nasty as usual, don't even bother with them, they don't care if they lose customers, they'd rather make a quick buck.

The best part is, they already took the full amount out of my bank account and no refund has been issued. Then I was told that my refund would be 25.64, when the shirt was 26.99. I asked why and the response was because I used a 30% off sale code. Mind you, this sale applied to every item I purchased. It's so convenient they chose to apply it to my refund item to rob me of a dollar from an item I'll never see from a mistake they made. I really wonder if they want repeat customers at all? Because I have dropped hundreds at this company in the past, less in recent years, just to be screwed over like this.

Way to go KILLSTAR, I'll take my business elsewhere. Your merchandise is subpar at best and overpriced. Shop on Etsy.