Carly L.

Everything said here is absolutely 100% true. Wavee.com should be banned from the internet. Registering for an account is "free" on the first page of the registration process. The first page asks for you to enter a user name, password, first name, last name, and an e-mail address. You're asked to select a Wavee avatar and how you heard about Wavee.com. There's a box you're required to check which declares, "I have read, understood and accept the Wavee Terms & Conditions and Privacy Policy. (Required)" That's the part that's "free." Clicking the "Create My Account" button at the bottom of the first page will automatically take you to the page where the scam begins. At the top of the next page you're taken to, is a confusing list of bid packages which I didn't pay a lot of attention to because I wasn't planning to buy or bid on anything just yet. Below this offering is where you complete the registration with your address and payment information. Thinking Wavee.com needs this information for when you have a winning bid on an item, you complete it and click "Submit." This is the exact moment your credit card has just been charged for $179.00.

Going back a bit, remember the box from the first page that states, "I have read, understood and accept the Wavee Terms & Conditions and Privacy Policy."?
Their terms state you "must purchase credits... in order to obtain bids. Credits are non-refundable." This is where they get your money.

The packages of "bids" on the second page of the registration have one package of bids automatically selected. You don't have to click on anything, it's already chosen for you. You are not expecting to make a purchase during the registration process but Wavee.com's deceptive practices make sure you do.

I created what I thought was a free account with Wavee.com and did not know my credit card had been charged until I went to check my e-mail. When I saw the message from Wavee.com with the subject titled, "Wavee.com Customer Receipt/Purchase Confirmation," I thought it had to be a mistake. The first thing I did was phone my credit card company. When I first explained what happened, I was immediately transferred to the Fraud Department. I was then given a phone number for Wavee.com (different than the one listed in Wavee.com's website) and instructed to phone them and request a complete refund. I did but it took a lot of talking and begging to get a refund of the total amount. The woman I spoke with said her name was "Destiny." After I explained I never intended to make a purchase of packaged bids, she proceeded to tell me I should have read all the terms and conditions listed in the Wavee.com site. I told her I did read most of it but perhaps I didn't read every single word. I was then asked to hold. When she returned to the phone she said she spoke with her supervisor and he offered me a 25% refund. I said, "No, I need a 100% refund." "Destiny" said she would speak with her supervisor again. I was then offered a bit more of a refund but still not all of the $179.00 charge they had made. Throughout our conversation, I kept reminding her I did not choose any package of bids and that it had to have been automatically chosen when I was directed to the second page during the registration process. Again, I explained I needed all of the money returned to my credit card. I was put on hold again and this time "Destiny" said her supervisor told her to make the refund to my card and that in the future I "should carefully read all Terms and Conditions before signing up for anything." (His statement merely added insult to injury, which I let slide.) She said it would take one to four business days for the credit to show on my credit card account and she was correct, it did take four business days.

During the entire fiasco, I was in touch with my credit card company on a daily basis. My credit card company said they would terminate this account and re-issue me a new card with a different account number. Doing this would prevent anyone from making further charges to my account. I think if anyone expects to get their money refunded from Wavee.com, this will be the key. Contact your credit card company as soon as possible, talk with someone in the fraud department, and don't take "no" as an answer from Wavee.com. In addition, don't use those "bids" they say you purchased. No matter what the outcome, each individual should report Wavee.com to the Better Business Bureau on the internet and other consumer advocate websites.

My apologies for being so long-winded but I hope this helps at least one person.

One more note: I received an e-mail from Wavee.com today saying, "Hello. Thank you for contacting Wavee Support. There seems to be some confusion with they representation you have of Wavee. You can give us a call or live chat with us to see if there is any way we can make your experience more pleasurable. Please let us know if you have any additional questions. Thanks, Wavee Support"

(Grammatical errors in the above statement were made by Wavee.com, not me.)Needless to say, it made absolutely no sense and I did not respond.