I have been dealing with Travelocity since March 2020 trying to get back $470 for my flights that had to be cancelled due to COVID. I have called and messaged many times; I have been put on hold for hours, hung up on, texts closed out; I have escalated to supervisors and was shut down. I was told to go to JetBlue but then redirected back to Travelocity. They will not give the money back; they will not allow a family member to use the money; they made it an extreme/near impossible challenge for me to even use the money. The credit is noted to be "JetBlue" credit and subject to their rules which, means a family member can use the credit yet Travelocity is negating what it's stating and saying that, that is not allowed. They can not produce formal documentation of this policy and every time I asked I was either hung up on or put on hold. I have been patronized and ignored. $470 to this company is nothing. I have even tried to contest the charges but, failed. I have read through many many reviews and realized my story is exactly the same. This is not right and the sign of really poor, crook like business model. I am still fighting to get my money back but, in the mean time it is my mission to make sure I share my story along with the others to help prevent this from happening to others. Please do not go through this company. It is a terrible, useless 3rd party company that does nothing for you but, lock you in with red tape. You will be better off ordering directly from the airlines/hotels/car company's. I will never use Travelocity again and will continue to discourage people around me from using it.