Returned a pair of boots that didn't fit and they wouldn't give a refund because they said they showed wear. They supposedly took pictures of the boots to "prove" this. Um, my son wore them inside for a few hours ONE time to get a feel for the fit. I don't think they could have started to wear.
Bottom line, they look for ANY excuse to not give a refund. On my phone call with them, they would not budge at all or grant any courtesy, which is not good customer service.
Not someone you want to do business with!