carlos d.

The following is to make people aware of the abuse and level of professionalism from Capitol One and a true David and Goliath story.
First let me express that I understand procedures they are placed in an act or a manner of proceeding in any action or process; conduct a particular course or mode of action any given mode of conducting legal, parliamentary, or other business, the sequence of actions or instructions to be followed in solving a problem or accomplishing a task.
Being that said that has not been the case with what I am about to explain, we started a procedure of fraud identity with Capitol One three Months ago were they requested information concerning our Identity. On October 27,2015 we had called Capitol One concerning this issue and we sent all the required information that they asked for License or State I.D., Social Security Card and Proof of Address.
Now here were it begins after three days after uploading the Document to their page (which is the required time frame by Capitol One to revise the Documents) They said they could not read them and we had to send them again, my mother as well sent them letters because she could not send them a utility bill since she does not pay the bills in the house my Dad does. So they expressed can she get a bank statement and she replied yes, so she proceeded to get the bank statement from Harbor Bank which is her one of her Bank institutions.
We proceeded to upload the document and we waited the proper time for Capitol One to return the call that they have evaluated the Document and processed it, guess what they did not after the fifth day we decided to call Capitol One and we spoke to 3 different Fraud reps that day and for some reason they did not get the Document and could not find it. So we proceeded to send the document again and be aware this is being uploaded threw there link for Uploads, we waited again 6 Days and proceeded to call mean while threw this whole process my mother is getting sick and worried cause of this situation.
My Mother has been in this country for over 40 Years and has had Cards from American Express to other Bank Credit Cards and never had an issue with none of them, always has paid on time and has paid all her cards off, has had Excellent Credit in this country and has never been treated this way by no Company or Human Being. This is the reason she worried because knowing that she has never gone through something like this in her life and keep in mind I had expressed she is a sick woman and is not about the cards.

Capitol one was contacted again and there answer was we had not received it again so at this point I got involved and expressed my anger (I'M Her Son) and the irresponsibility that they have shown to us after speaking to different agents the Document appeared, but again they said they could not accept the Document because they were hard to read so they required for us to send these Documents again we decided to send the document from her other bank were we send the payments to Capitol One. Well long story short we sent these documents over 25 times and calls to Capitol One almost every day we spoke to Managers and called corporate several Times and we kept getting transferred to fraud department at one point the block was lifted but guess what it was put back on and that was because someone in corporate felt bad for us the only reason it was lifted.
We finally thought this nightmare was over but no they put the hold back on and again be aware we continued paying the Cards beside it being BLOCKED this whole ordeal went on for three Months and 2 days so Capitol One made a decision after sending documents over and over being on the phone for 8 Hours at one point trying to find the cause of the problem they cancelled the Cards and said they did not want us as a client.
I started investigating and asking why? We found out there's this investigator called Vince that never called us, Never Contacted us and all he did was talk to the Managers and agents not to open never the Cards due to the fact remember as I said before after the first month I had gotten Upset and fed up with the situation because looking at my mother cry and not knowing why she is being treated this way that's when I had to speak my mind to them.
Mr. Vince is an investigator at Capitol One that treated us like scum of the earth Judged us and made it a point due to the fact that I let him know what he was doing was wrong threw his Managers and Agents the man was a complete and total racist. He not only cancelled my Moms Cards but everyone that had her address in the house and had a Capitol One Card along with the last Manager that we spoke to.
Now I would like to let everyone to know were from Dominican Republic and all of my mom's kids were born in the U.S. A the country that gave me the opportunity to work for a Great Company and let me Study and gave my parents the Dream of having three homes, and to know that our U.S. A we have people like this is sad. I want to pledge and ask for everyone and these Movie Stars that promote this Card to know what they are promoting and to make sure they know whose money they take for sponsoring a product.
I hope Mr. Fairbanks gets this letter and know the kind of staff he has working for him and the way they treat his customers, I also know its tough times and being approved for a Card can help but like it happened to us it can happen to you, and to those employees that work there and feel by kissing up to people like Vince which in another statement that I will publish with the names and I.D. numbers of the people that treated us like this and spoke to us rudely. Learn to know what's right from wrong! Because if he does not care for the people who get him his pay check he does not care about you stop kissing up to people like that, he knows that it's impossible to speak to anyone in a high level position in corporate so he abuses the system and knows that the Company is too big for a simple client to do anything that would shake them, and it may be true but beware I hope my message gets out there people learn who Capitol One has working for them and stop using their Cards because besides what they did to us I stated that I would be doing this and the manager answered do what you want.

I am sad because I thought that Capitol One was what we wanted in our wallets.