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Carlos c.

  • 1 Review
  • 8 Helpful Votes
  • 1 Thank You

Experience: Reference, Shopping, Business

Member since February 2019

  • Review

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1 Review by Carlos

2/14/19
So I have been using thumbtack for the past 2 years with little issues. Because I have never questioned their billing. However over the past few month I have been receiving direct match lead which bill at more that double a lead I respond to. However these direct match lead only 2 out of 10 people actually contact you after you respond. Kind of like someone at thumbtack is generating false lead info to make $$. So today I open the app and click decline on a lead they wanted $52 for when the job itself would only yield maybe 200 profit and they billed me for an anyway. When I contacted them they said we'll refund you yet they do not refund you the money they only offer you a credit. And when I questioned the representative you told me that's our process and that's a refund. Know a refund is where you get your money back especially when it was fault do on their behalf and not mine I highly recommend not to use them

Carlos Has Earned 8 Votes

Carlos C.'s review of Thumbtack earned 8 Very Helpful votes

Carlos Has Received 1 Thank You

cammien
Cammie N. thanked you for your review of Thumbtack

“Thanks for your review! I hope they go out of business and someone with integrity replaces them!”

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