Carlo S.

I have had problems with Hobbykings (800) and customer service is almost non-existent. I read were sitejabber has lots of customer reviews concerning hobbyking and I've tried in vain to contact Dan C of customer service to no end. I spoke to a customer 24 hour on line woman who promised me free shipping and she never allowed me to speak to a supervisor, I need to know what happened with Hobbyking NOT hobbylink,.?

This is regarding Hobby King not warehouse. There is a DAN C. Of Hobbyking who is supposedly the representative of hobbyking who went into hiding after the millions of complaints about this website scammers. We need to smoke-out this fool so he can finally admit that hobbyking is fraudulent.

Buyer beware!. Well, like so many of you I too have lots to complain about one customer service person by the name of Rohel of Hobby King. She promised to lift the shipping costs on a nitro buggy and the transcript's was sent to a Dan C. A rep for hobbyking. Lets see if he makes good on there reputation once and for all.
1st complaint:

Ticket #*******: Dissatisfied customer.

Your request (#*******) has been received, and is being reviewed by our support staff.

To review the status of the request and add additional comments, please visit www.HobbyKing.com

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Carlo, Mar 25 07:00:
I have never had so many problems with a hobby store like Hobby King. I have dealt with great hobby stores in the past but you customer service, your (800) phone number, and the company in general is the worst company I've dealt with to date. I was going to order from your company for the very first time. I was going to purchase the Turnigy Nitro Rumble 1/8th scale buggy with great anticipation, but after being rudely cut off by Ashjerah of customer service, I will never deal nor order any of your products EVER!. Your more than free to contact me by either e-mail or by phone.

E-Mail: *******@hotmail.com Cell number: *******627
I hope this never happens again as I also am a business owner and I know how important it is to keep your customers happy and keeping the money rolling in. Good luck. Your going to need it!

2nd complaint.
Start Time: 03/26/2014 05:41:08
End Time: 03/26/2014 06:36:47
Operators: Rohel
Transcripts:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Rohel has joined the chat.
[05:41:08] Rohel: Thank you for waiting. This is Rohel, what can I help you with?
[05:41:55] Carlo: Were do I go to see whats happened with my complaint?
[05:42:24] Rohel: Sorry, may I know what seems to be the concern?
[05:44:06] Carlo: ## Please do not write below this line ## Ticket #*******: Disatified customer. Your request (#*******) has been received, and is being reviewed by our support staff. To review the status of the request and add additional comments, please visit www.HobbyKing.com -------------------------------------------------------------------------------- Carlo, Mar 25 07:00: I have never had so many problems with a hobby store like Hobby King. I have dealt with great hobby stores in the past but you customer service, your (800) phone number, and the company in general is the worst company I've dealt with to date. I was going to order from your company for the very first time. I was going to purchase the Turnigy Nitro Rumble 1/8th scale buggy with great anticipation, but after being rudely cut off by Ashjerah of customer service, I will never deal nor order any of your products EVER!. Your more than free to contact me by either e-mail or by phone. E-Mail: *******@hotmail.com Cell number: *******627 I hope this never happens again as I also am a business owner and I know how important it is to keep your customers happy and keeping the money rolling in. Good luck. Your going to need it!
[05:45:45] Carlo: Unberstand now?
[05:47:44] Rohel: I reviewed the conversation.
[05:48:15] Rohel: It seems that you can't login your hobbyking account, is that right?
[05:48:49] Carlo: No, I need to know what will be done about my complaint.
[05:49:11] Rohel: I see.
[05:49:26] Rohel: Let me help this time.
[05:49:33] Rohel: By the way.
[05:49:50] Carlo: Im on line with you.
[05:50:11] Rohel: Do you have an account already?
[05:50:24] Carlo: Of course
[05:50:55] Carlo: Again, the question is what will be done about my complaint.
[05:50:56] Rohel: Great
[05:53:30] Rohel: You're asking for a free shipping, right?
[05:55:10] Carlo: Correct, however I was ready to never order from your company due to the rudeness of your rep. But If this shipping will be lifted then I will reconsider it.
[05:56:06] Carlo: hen mabey in this way you can have a customer for life.
[05:56:15] Rohel: Yes, we offer an item for a free shipping.
[05:57:01] Rohel: However.
[05:57:39] Carlo: The item is: *******747-0 - Turnigy Nitro Rumble 1/8th 4wd Nitro Rac.
[05:57:51] Rohel: As you mentioned, you've already account with us.
[05:58:25] Rohel: In order for me to check this on my end. Can you provide me the registered email with us please?
[05:59:19] Carlo: I sent that already, read the complaint I sent you.
[05:59:42] Carlo: my email is there along with my cell number
[06:00:34] Rohel: Sorry, our phone support is not available at this moment.
[06:01:09] Carlo: What are you talking about... LOL...
[06:01:41] Rohel: Please, we need to solve first issue, before we jump to our conclusion or any suggestion.
[06:02:12] Carlo: What exactly do you need?
[06:03:21] Rohel: I need a details or information from your registered account.
[06:04:51] Carlo: I haven't purchased anything yet. But I have an account because if I didn't we would not be chatting on hobbykings live online chat room
[06:05:19] Carlo: my e-mail address is *******@hotmail.com
[06:06:58] Rohel: Yes I know, but the problem is I cannot pull up your account through this email: *******@hotmail.com.
[06:07:34] Carlo: Again, what do you need exactly?
[06:07:51] Rohel: Please wait.
[06:08:47] Rohel: In order for us to help you with your concern, please provide us the following information: Name: Last Name: Company: Phone: Email: Password: Address: Zip: State: Another State: City: Country:
[06:09:25] Carlo: Carlo Sanchez
[06:10:35] Rohel: No need to provide the password.
[06:10:46] Carlo: *******627 password-UkTwON adres- ******* Covello st. Canoga Park, calif *******
[06:12:22] Rohel: Thank you, please wait.
[06:13:20] Rohel: asd
[06:13:48] Carlo: Sure, i'll wait.
[06:13:56] Rohel: Sorry, is possible for you to place an order with us now?
[06:14:18] Rohel: Just for dummy order,
[06:14:39] Carlo: No, I need for you to waive the shipping costs first then I will place the order.
[06:15:12] Rohel: No, we don't offer a free shipping for the 1st time order.
[06:15:17] Rohel: But
[06:15:47] Rohel: You may avail that, once you log in your account.
[06:15:55] Rohel: and
[06:16:19] Rohel: Find on our website, an item for free shipping.
[06:17:02] Carlo: I lost you, I don't understand your writing?
[06:17:25] Rohel: I'm sorry to say that without the free shipping offer for particular item, we're unable to sent or to ship it to you for free.
[06:18:08] Carlo: Then we can't ever do business again. Nothing has changed.
[06:19:10] Rohel: Yes, you can have a free shipping but for that item.
[06:19:33] Carlo: That's alright, I have a good hobby company that I place regular orders from I don't know why I ever considered trying to use your company.
[06:20:48] Rohel: Because, We sell great products and offer great promo''s.
[06:21:18] Carlo: Let me chat with a supervisor, another words please have a superviser come on line right now.
[06:21:26] Rohel: For the latest offers and promotions, you can visit our website at www.hobbyking.com and sign up for our discount price letter. Also, if you are a Gold or Platinum member, you can enjoy discounts on the majority of our products by simply logging into your account before adding items to your cart.
[06:22:23] Carlo: 3:21:18 PM Let me chat with a supervisor, another words please have a supervisor come on line right now.
[06:23:07] Rohel: I'm sorry, our supervisor's not available at the moment.
[06:23:12] Carlo: I'll wait for the supervisor.
[06:23:35] Rohel: By the way, we have your complaint on our email.
[06:24:18] Rohel: What I can help you with, will forward it to our supervisor for further review.
[06:24:39] Carlo: Why is the supervisor not available?
[06:25:53] Rohel: They have an ongoing meeting for our next promotion's.
[06:26:02] Carlo: There should always be a supervisor available at all times.
[06:26:46] Rohel: Sorry to say as well, our supervisor will not agree for the free shipping.
[06:26:55] Carlo: I hope you realize that our conversation is being recorded.
[06:27:22] Carlo: That's not the question, I asked to speak to the supervisor.
[06:27:28] Rohel: and I hope you realize too, that your asking for a impossible.
[06:28:27] Rohel: At first, your asking for a free shipping but you cannot provide us right/exact information about your account.
[06:28:59] Carlo: I gave you exactly what you were asking for, so whats the problem?
[06:29:25] Rohel: and I'm asking you further information and little cooperation, so I can help you but you don't want to.
[06:29:48] Carlo: I'm not angry with you I just wanted to speak to a manager or a supervisor.
[06:30:11] Rohel: Of course, I understand you completely.
[06:30:44] Rohel: But sad to say, that our supervisor is not available to talk to.
[06:31:45] Carlo: Ok, i'll get a hold of a representative from your company and speak to them about my concerns.
[06:31:58] Carlo: Thank you.
[06:32:13] Rohel: Alright, how about this.
[06:32:57] Rohel: I will coordinate this matter to my supervisor for the free shipping that you asking for.
[06:33:24] Carlo: How will you get a hold of me after that?
[06:33:32] Rohel: No need to wait.
[06:33:59] Rohel: Will update you via email notification or since we have your phone number.
[06:34:35] Rohel: We can call you but there's no assurance for the call.
[06:35:23] Carlo: Well, you can e-mail me then you now have that in this same chat.
[06:36:00] Rohel: Please have no worries, will explain everything to my supervisor.
[06:36:12] Carlo: Ok
[06:36:31] Rohel: Then we will see what we can offer for you.
[06:36:34] Rohel: Sound fair?
[06:36:43] Carlo: Thanks
The visitor has left the chat.
The chat is ended.