Carl C.

Their search function and customer service are horrible, within a few minutes of realizing I booked the wrong hotel I thought was in Torquay, VIC 2 months ahead my email confirmation showed a hotel in Queensland, and within 5 minutes from the booking and contacting them of the error they said they couldn't do anything about it and you need to pay cancellation penalties and deducted 1/2 the booking value on my credit card! Seriously after 5 minutes of them being notified about the error on their side! After I followed them up with an email complaint, they emailed me back and advised they are entitled to deduct up to 100% of the booking fee, seriously 100% of the booking fee after they been advised 5 minutes after an error their side! I will never use them again.