Carl M.

My wife and I started out on the wrong foot with 1Stopbedrooms on Christmas Eve last year. We were incorrectly charged for a protection plan we turned down on the initial phone order. I was pretty angry and canceled my entire order, going with a different company. Much to my surprise, the company followed up immediately after Christmas and didn't take any of this lightly. I had assumed they were just another Internet-firm with Grand Canyon grade customer service, but I can say that was wrong. They reached out to my wife & I, and convinced us to let them make things right. In 2018 this is above-and-beyond in my book. Less than a week later and we're doing business with them again. They've earned my loyalty for future furniture purchases.