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Carl G.

1
Level 1 Contributor

Contributor Level

Total Points
264

3 Reviews by Carl

  • AliExpress

12/13/22

This a front for scam vendors. They advertise for these vendors then they do not acknowledge any responsibility when their vendors do not deliver the product ordered. It only cost me $40; I'll chalk this up to education.

Tip for consumers:
Run, don't walk from any dealings with this company.

Products used:
A toy for a Christmas present.

Service
Value
Shipping
Returns
Quality
  • Book Outlet

5/15/21
Verified site experience
  • NewChic

12/20/18

Beware, do not cancel an order. I ordered some winter jackets. They were back ordered and would not be available until spring. Since that would not work for me I cancelled the order; what a mistake. The process of cancellation and getting a refund is long and convoluted. The biggest surprise is that they do not refund the shipping charges, $35.00 in my case. So I've learned a $35.00 lesson, stick to a trusted vendor from now on.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Dear Carl G.,

Thanks for your order and we are sorry for the inconvenience.

Regarding to the shipping fee, we suggest you check if there are any split orders shipping out. Also, you can log in Newchic account and check order details: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/account/orderlist.html
There you can find all the payment amount details, shipping fee included.

Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. Please kindly note that we have sent you a email to inform you in details regarding to refund time via your registered email address.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.

Best Regards,
Newchic Team

Carl Has Earned 4 Votes

Carl G.'s review of NewChic earned 4 Very Helpful votes

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