Carlena D.

Booking.com advertised bermuda.com for our vacation promising a rate for a pool side room which I was not given. The room had roaches. Black Mold. Stined sheets and pillows. NO phone. Someone tried to break in on us. I called the police. Drugs being sold and smoked on the property and prostitutes. Loud music. Our ceiling was falling apart. No phone in the room. I send booking.com photos and they did nothing to try to help me re-coup our money. All hotels were sold out and there were no other rooms. I wanted and tried to check out early and was told they would still be charging me. DO NOT USE BOOKING.COM