Carla R.

I ordered a set of glasses for my sister and a personalized doormat for my parents on December 12 for Christmas. The glasses arrived December 23, smashed. They were replaced. Ok. However, I am still waiting for the mat and it is January 5. I have been given various excuses including it being held up in customs by borderfree, to it being delivered and picked up by someone named Melissa in Iowa. I am Canadian and know no one in Iowa. They also sent me two WRONG tracking numbers. I even received an email saying I would receive my doormat by a specific date. It didn't arrive then. Yesterday, I got a confirmation from DHL that the order assigned to my tracking number was arriving. It did not. It arrived today. And guess what? It is still not the mat. The sticker on the box was supposed to match my mat. When we opened the box it was the glasses. Not the mat. So I called back again, and now they are going to look into it. I have countless emails and hours on the phone and feel like I'm not getting anywhere. Frustrated. My parents leave tomorrow. They live a 6 hour flight away. No Christmas present. Sighhhhh.