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Carla I.

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Experience: Home & Garden

Member since August 2020

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1 Review by Carla

Awful company, do not use! I called Rightio to put a new outside tap on for me, the operator told me it was £139 and there were no hidden cost, this was a lie. The engineer arrived and put the tap on for me, and put some copper pipe in also as he didn't like to use hose pipe. He was there for 42 minutes, he charged me £139, £15 for materials and £30 vat so a total of £184! For an outside tap. 6 days later the tap falls off! I called them and they sent an engineer out the next day to look at it, every operator that I spoke to informed me it was a none chargeable job. The engineer came out and said it was odd that the tap looked like it had been snapped off, I said it was odd to as my gate is always locked so not sure how it happened but as I was under a years warranty it should ok as the tap may have been faulty. A couple of days later another engineer was scheduled to attend and put a new tap on the wall, I then get a call from an operator informing me the engineer was on his way and they wouldn't charge me for the labour but to put a new tap on it would be £40 plus £8 vat! I was furious, I told they not to bother coming as that would take the total charge up to £234 which I was not paying. I have put a complaint in and nobody has even bothered to contact me, I've send 5 emails now. DO NOT USE THE COMPANY!

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