Carla B.

Hi Carla,

We are sorry that you feel that your order properly expedited. We were surprised to see your review and looked into it immediately. You’re order was shipped First Class International the same day it was placed. Actually, it was handed over to the United States Postal Service within 3 hours of you placing the order. That is an incredible turn around time on our part! We do not offer any expedited shipping services since that would make shipping cost higher than the retail price of the product and no one would ever pay that price. Not to mention that we would go out of business within a month. We only offer First Class International, and we absorb $5.38USD on International orders as it is. Since you were not offered the option of an expedited shipping service we are confused as to how you thought you paid for that service. The address provided is in Belgium, and it has been only 7 days (as you stated). No package traveling First Class USPS arrives Internationally within 7 days. It has to be processed through customs in the country of destination, then transferred to that county’s postal system. So your expectation is wholly unreasonable. As it stands, your package was processed through a Brussels, Belgium airport on Sept. 8th which seems incredibly fast to us. Now that it is in your country’s postal system we have absolutely no control over the delivery. Not even Amazoncould do better, or provide better service than we did.

So while we are always looking to improve our service, in this instance our service to you was impeccable, and so your review is disappointing. Even so, if you would like us to refund the cost of our amazing set of WODDice® Full Throttle minus cost of shipping, please email us and we will make it so.

Sincerely,

Ed Weamer, owner/creator

UPDATE: This customer's order was delivered in BELGIUM at 9:48 am on September 13,2018. Hooray! Enjoy your WODDice® Carla, and all the best to you now and always. — Ed