carie c.

I signed up for EHarmony being a single lady looking for a nice guy. None of the matches I received were my type, let alone lived within 5 hours of my home. I live in a city! Not a remote district!

So I ended up paying for the subscription anyways cause I signed up for it. All of a sudden months later I get a charge of $55.80 on my Visa from EHarmony. Weird since I don't use their misleading service. I call them and the lady I talked wasn't able to help me but took my information. Soon after I receive an email: Attached at the bottom! I continued to get charged 2 more payments of $55.80... a total of $167.40... over the past three months, Let alone the first $167.40 I ate for signing up(Yes I am a single mom of two kids but that's not the point)...

That's a total of $334.80 taken where I received nothing but a headache! I feel completely taken advantage of by EHarmony and they need to be stopped from their false advertising and sneaky scams!

~Carrie

RE: Thank you for contacting eHarmony.

We understand that you have requested a refund and are happy to review this matter; however, eHarmony is not required to provide a refund outside our cancellation period. We ask that you please take a moment to review the Cancellation and Refund Policy outlined in our Terms and Conditions of Service. The Cancellation Policy can be found at the following link: http://www.eharmony.ca/about/terms/#12

For automatic-renewal transactions, please note that the Cancellation Policy does not apply, as automatic-renewal is a product feature that members control to ensure uninterrupted service of the current subscription.

Should your particular request and circumstances differ from those outlined in our Terms and Conditions, we ask that you respond directly to this email with the following information:

1) What is the email address used to create your account?

2) Does your refund request fall within our 3-Day Cancellation Policy?

3) What is the reason your refund request warrants an exception to our policy?

Your case will be assigned to a Trust & Safety Specialist who will review your request. Please allow 7-10 business days for a response.

Sincerely,

EHarmony, Inc.