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1 Review by Cara

Travelup

Travelup

8/15/19

I used Travel up to book a hotel in Atlanta for business. I arrived at my hotel on the correct day to find the entire hotel had been shut down for legionnairs disease and had been closed for 2 weeks prior to my arrival. I spoke with the manager of the hotel and he told me they had contacted all of their 3rd party vendors and it was up to my vendor to contact me and to refund me. Travel up never contacted me to let me know my hotel was closed. I was in the city at night with no place to stay and all surrounding hotels were booked due to the busy season. I called travel up and sent emails. They refused to refund my money because they "didnt know the hotel was closed" They are based in the UK and even in the UK you have google. Even after me telling them over and over again that I could not use the hotel for the week that i had booked it for they continued to refuse to return my money. I called the hotel again and they once again reaffirmed they had contacted all 3rd party vendors. So not only was I stranded in a city with no notice my hotel was cancelled when i was 1000 miles from home but I also still ahve yet to receive my $900 refund 3 weeks later. Their customer service is rude and I would suggest paying a little bit more to use a more reputable company.

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