Cara N.

First and foremost, I recommend avoiding interacting with the IRS like the plague.
Second, the estimated wait time was 30-60 minutes, I was on hold for 100 minutes, only for them to transfer me to another estimated 30-60 minute wait.
Third, this is the 5th time I've called in 5 months since they ERRONEOUSLY intercepted my refund and each time I've called these "agents" do not understand what is wrong with my account and have said that the refund check will be sent out in 4 weeks and to check back then. I have yet to receive my refund check and it has been 5 months since my first request.
This system is inadequate, to say the least, and I have diminished respect and faith in the IRS system and believe that there are crooks in charge who take advantage of the American people's money.