Just awful customer service they will make you wait for an eternety I called them 8 or 5 times a couple days ago and they treaded me like I was involved in a fraud they wouldn't listen or anything they just tried to avoid me because I put my cousins address as my shipping and billing address becuase I went to visit my family in Turkey. Such an awful evil company. Just don't expect any customer service or respect what so ever!
Thanks so much for reaching out and sharing your experience, Can. We'd like to have our Customer Service team look into this for you as soon as possible. When you have a moment, could you please confirm your information and order number by sending an email to WeCare@sweetwater.com? We truly appreciate you bringing this to our attention.