I called and ask if digital download. According to gentleman over the phone Its digital download that they will send Product key and Download link via email within minutes. I ask if site is secured and if they can take my order over the phone. They said Its norton protected and for security they cannot take credit card information over the phone. I went online and finally ordered Office software I got my download instantly. I've clicked on the link and download is very fast. It ask for the key and accepted very well. Good experience as for first time online purchase.