Candi D.

I meant to do something nice for my son for his 13th birthday. As a single mom I don't have an excess amount of money and had been putting away to do something memorable with him. One of my son's favorite bands are coming to town and I know that he would be ecstatic to go so I sought buying tickets. I Googled the venue to buy the tickets. I found what appeared to be the venues website, identical in every way. It was not until the sale was final and I received the confirmation email that I began to realize I had been misled. I spent $500.00 on tickets for my son's birthday. When I called the number enclosed in the email there was a generic message and then I was placed on hold for an extensive amount of time. Finally, when I reached a representative, she was extremely rude, unsympathetic and very unprofessional. They refused to return the money, stating the tickets are valid and they were already on the way in the mail. She said I could call back tomorrow and ask the manager but she said there's nothing she could do and then proceed to offer to put the tickets back up for re-sale... tickets I don't even have. I have spent countless hours attempting correct the situation and am now having rely on my bank to try retrieve my money back from this company. I will never buy tickets online again. Beware of this company.