I was under the impression I was buying a new tablet perhaps an older model but not something that had been scratched and had divots all over it. The ad never said it was refurbished or used. When I went to put all my information into it so I can begin using it it kept shutting down. When I finally managed to get everything in there only two of the five websites I tried to open would open. I contacted until go on the next day. I had to wait two more days and four more conversations in order to get a return label. When I purchase the tablet I also purchased a warranty. Now they're trying to make me use my warranty when all I want to do is return the tablet it's useless. I would never buy anything from this company again. And I hope I spare someone else who can't afford to buy full price the experience of having to deal with until gone.