Candace O.

I typically wear size 8.5 footwear. On August 24th 2016 I purchased a pair of size 9 boots knowing that if they were slightly big I could always wear thick socks. The sellers sizing chart for the boots stated a size 9 would fit 25cm feet. My feet measure 23cm. Alas, the boots arrived and were too small. I immediately opened a dispute, stating the size was not as described. Peter Yang (seller) responded to my dispute, telling me it was my error, and I should have ordered size 4 or 5 boots. I reiterated that the boots were TOO SMALL, but he continued to say based on my 23cm feet, my size would be 4 or 5... EVENTUALLY (now 90+ messages back and forth later) he 'asked' me "you can measure the length of the shoe". I did and sent clear pictures showing the measurements. He then responded "Dear. You can not measure the length of the bottom of the shoes", completely contradicting himself, most likely because the result of the measurement was not in his favour. It is now September 21st and all we have done is gone in circles despite me sending oodles of very clear visible photographic evidence, including the length of the bottom sole which is 24cm on the OUTSIDE of the boot - boots that are supposed to fit a 25cm foot. AliExpress finally stepped in today and after anticipating a logical result finally, I am SO disappointed... they have said my complaint is INVALID. As a cosplayer who purchases MANY items online very frequently, I have NEVER experienced such useless, difficult, frustrating, inefficient customer service. The flawed product is a minimal issue in comparison to the waste of time it has been dealing with their customer service, just to have no resolution in the end. I WOULD NOT recommend this website and especially not this seller.