Candace B.

On Friday, November 22nd, 2019, we purchased tickets for a May 30,2020 event in Phoenix, AZ.
On April 14,2020 we received an email from Ticketmaster Fan Support stating the event was canceled, and that we should expect to receive a refund in as soon as 30 days. Our contact for the refund was directed to a supervisor (in Nebraska) with 'orders boxofficeticketsales.com'. Since then, I have contacted the supervisor (per his suggestion, and email suggestion) every 3 months to get an update on our refund of 371.94. With each conversation, he has gotten ruder. Today, his push back was to accept a 12 month booking credit for a future event, "120% of my original tickets price paid" vs receiving the original purchase amount credited to the card. We prefer a credit.
No question, COVID-19 has disrupted "normal" and we aren't convinced all will be well in 12 months time.
We all have lived through a horrific 2020, and start to 2021. This is difficult time for most-personally and
Professionally. However, we have also been shown the fractures of many service providers, and the problems within their customer service responses. These experiences will help us choose more carefully in the future.
In the meantime, we will continue to pursue a credit.