What a joke! I called hotels.com directly 2 weeks ago to book 18 rooms for a family vacation to Cody, Wyoming for JULY 2017. I seen a charge from the hotel late last night and called hotels.com to ask why I had been charged for the rooms already. After sitting on the phone for 2 hours and speaking to 2 very RUDE agents it was determined that their agent put in APRIL for our vacation dates. I was never sent a confirmation email from them as well. Because of their agents mistake I am now being charged over $1,500.00 in cancellation fees!!!! They are unwilling to drop the charges due to their own negligence. I am beyond unhappy and would NEVER refer anyone to use this scam of a business. A shame for their company, as I planned on using them to book my out of state hotels for my large training academy 2 weeks out of each month. What a large amount of money they are out because of their unwillingness to fix their own damn mistake. Awful, awful awful!!!!!!!!!!