camille r.

The bicycle's rear wheel keeps going off alignment. I reached out to the support team who gave me an explanation that did not work.

Ordered 2 steel doors over 3 weeks ago and was told that delivery was January 27. Then the following day I received an updated delivery date for the 29, only to be told over the phone tonight that the doors are in back order and won't ship before Feb. 11. When I told them that I should've been told and given an option to cancel much earlier, the smart person over the phone asked me if I wanted to cancel the order - two days before the initial delivery date.

I am in the middle of a construction project now. I will incur huge delays and financial loss just because Grainger decided to delay my order without informing me early in the game. This is unprofessional, unethical, unacceptable. Never again!