camille m.

I had a very unpleasant experience with this company. I spoke with a man from the customer service department on about ten minutes before closing, in regards to an online purchase i was trying to make but was being denied because the billing address was saying it was incorrect. The man on the phone told me he could process my order, but would have to verify the billing address with my bank, and that once it was verified the product would be sent to me. My account was charged for the product as well as two day shipping. I did not receive a confirmation email, and the package never came so i called 3 days later. The new customer service man was rude from the moment he answered the phone. I told him i did not receive the package, he proceeded to tell me that the address was not verified. I was trying to ask him why it wasnt verified yet and tried to explain what the man the week before had said before he rudely interrupt me numerous times. Every time i tired to speak he was very rude and interrupted me. I asked the man what his name was and if i could speak with a manager or supervisor he told me, "i dont have to give you that information" after i asked once more to speak to someone in charge, he hung up on me. I called back seconds later and spoke to the man that i had spoken to the week before. He told me that the address was not verified by the bank because they were backed up, and he continued to tell me that the product i ordered was a pre-order and wasnt even in stock. He transferred me to a man named Joe who is supposedly in charge. I left a message and never got a call back. I even sent an email with no reply. My main issues here is the disrespect from the employees at this company,, also if this was a pre-order and it was known that the item i paid for plus the extra $40 for two day shipping why didn't anyone call me and tell me there was an issue?
The lack of communication and disrespect from employees and management for not responding to their customers is atrocious. I am very upset about the treatment i have received and will never use this company again.