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Lesson learned.
I order online very often and this is the worst experience I've ever had.
Half of the items I received looked nothing like the pictures, the material is not cotton like it says online but mostly polyester.
And the customer service is absolutely terrible. After several emails exchanged they still need more information and pictures of the items and would not provide me with a return form. Obviously if the exchange last long enough it'll be over the 14 days delay and I won't be able to return the parcel.
Camille L.'s review of NewChic earned 7 Very Helpful votes
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Dear Camille L.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. For the material, you can check it in the description of the product page. The photos of the product showing the problem is visible for us to identify the issue properly so that rectify this issue faster. In your case, please keep in touch with the after-sale customer service at https://www.newchic.com/Contact-Us-hc10.html Customer Service response time: Within 24 hours. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team