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Camille H.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since June 2020

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1 Review by Camille

UPDATE 7/6/20: All is well, I got my refund in my bank account a few days ago. I still maintain it should not have been this difficult or taken as long to get a refund confirmation. No one should have to wait two weeks for their refund confirmation particularly when the seller is at fault in the first place. I never would have left a negative review had it not been for the lousy customer service.

UPDATE 6/29/20: Don't fall for it, they still haven't processed my refund. I only received an e-mail that they would review my refund request. Even though the rep replied here saying my refund was on its way, it's just simply untrue. There's been no refund issued and not even word from them that they are planning to send the refund. Honestly, is it really out of line to want our money back after receiving nothing?

Original Review: Don't expect them to hold up their end of the bargain when they offer something. I received this email notifying me my order was lost and if I would like a refund or credit. When I asked for a refund, they ignored me and continued to do so when I reached out multiple times. You cannot trust this company. Not to deliver your order, and certainly not to make things right.

Tip for consumers: Don’t under any circumstances order from them. It’s not worth losing out on hundreds of dollars.

Raya S. – GlassesUSA Rep
Dear Valued Customer,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize.

Your refund request is processing and the confirmation will be sent to you shortly.

If you require any further assistance, please contact us at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,

Camille Has Earned 5 Votes

Camille H.'s review of GlassesUSA earned 5 Very Helpful votes

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