UPDATE 7/6/20: All is well, I got my refund in my bank account a few days ago. I still maintain it should not have been this difficult or taken as long to get a refund confirmation. No one should have to wait two weeks for their refund confirmation particularly when the seller is at fault in the first place. I never would have left a negative review had it not been for the lousy customer service.
UPDATE 6/29/20: Don't fall for it, they still haven't processed my refund. I only received an e-mail that they would review my refund request. Even though the rep replied here saying my refund was on its way, it's just simply untrue. There's been no refund issued and not even word from them that they are planning to send the refund. Honestly, is it really out of line to want our money back after receiving nothing?
Original Review: Don't expect them to hold up their end of the bargain when they offer something. I received this email notifying me my order was lost and if I would like a refund or credit. When I asked for a refund, they ignored me and continued to do so when I reached out multiple times. You cannot trust this company. Not to deliver your order, and certainly not to make things right.