I ordered a life chair through Madison Seating. It came as promised but one part was defective. I reached out to customer service who was very responsive. They made good on it and replaced the chair right away. Their response via email and through the phone was great and they took care of the issue immediately. They take customer service very seriously and told us to keep the chair with the defective part in order to speed up the process. We will continue to order products from them!