Eliteyelp seems to provide good customer service by responding quickly to queries through email. However, once I bought an ad account from them, they started being unresponsive. What's worse was that the account didn't work at all. When I kept chasing, they replied by giving me the same ad account.
I made a mistake by paying to them directly. I'll highly recommend you to use credit card or paypal where possible. I might think that their reviews on this website are fake as well.
It's sad to see such people even during the pandemic. I hope they have a great life ahead of them. Bless you.