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You stay on hold for forever every time you call. Everybody i have talked to are helpful but they sound like they are not happy to be there. They lose your orders. I have been waiting for 3 weeks for a trace to be completed. Sometimes when you call the number it says you have reached them outside business hours and hangs up. Really disappointed. This was my first time ordering from them. I will not be ordering from them again.
Products used:
WOO fitness and activity tracking watch.
Calvin A.'s review of Heartland America earned a Very Helpful vote
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I bought a space heater and paid for a 2-year warranty but when it failed after only 4 months...
I purchased an item from the website and to my surprise I get and email from a representative...
Hi Calvin, we are very sorry that you had such a bad experience with our call center, and the time it took for the trace to be completed. We have been making positive changes to our company with our products, customer service, and our policies. We would like to put $30 rewards in your account for you to use on future orders. Please give us another chance to make this right by emailing us at reviews@heartlandamerica.com with your account information. We hope to hear from you soon!