Cali G.

Want to know if these reviews are REAL? I have:
Paid for items and received someone else's merchandise
Paid for items and have received them with little or no secure packaging (tiny items were falling out of the box just by being CARRIED to deliver).
Paid for items and didn't receive them for over 1-2 weeks on a REGULAR basis
Paid for items that were shipped to another buyer of a different item
Paid for items that were received so badly broken, it produced cuts and blood upon opening
Paid for items that were more than $100 and no insurance or delivery proof was provided. Item never received but charged. Waited weeks and weeks to get the item or a refund, finally got a credit after over a month.
Paid for items with inflated shipping weight AND/OR multiple items that were not able to be combined for no valid reason
Paid for items that were damaged after purchasing, meaning received item that was not in the same condition as photos presented
Witnessed one store in particular who overcharges on every single thing (high start price, high buy it now price, high ship weight, AND high ship cost
Seen many items priced at OVER retail or competitor price for same or less value- meaning you can buy it NEW for less or USED for less on auction site
Been very forgiving for all of this until multiple items were supposedly lost. Things happen, BUT they were then relisted less than two weeks later. All "lost" items had final bids of less than $20- coincidence? Doubtful. Many people have had the same thing happen. There is no recourse, no way to leave feedback, and no way to report the fraudulent behavior. Nor do I think they care and I wonder if this is actually encouraged on a large scale. Some employees and stored are wonderful. Some are horrible. But randomly issuing refunds for "inventory lost" and then turning around and trying to sell it days or weeks later to try to get a higher price from someone else is dishonesty.
And yes, I have proof of all of this. Something needs to happen because it seems these issues are wide and varied with shopgoodwill.com
It is ridiculous that this exists, and even more disgusting that it is at the hands of a charity.