Caleb O.

I am absolutely furious with this horrendous phone company. You may think that because its so much cheaper its a good deal but its not, because you are affectively giving them money and receiving nothing in return. I called and worked with three separate customer service agents trying to get my phone set up for a trip to Europe. They told me the best international plan they had for Europe did not give me calling, but free unlimited texting with my unlimited data plan I already had in place. Little did I know and as they completely failed to explain, metro pcs literally has 0 service or reception in Europe. Im not exaggerating where I mean its just really really weak, they literally have no service here, which you would think at least one of the three customer service agents I asked about a European international plan might mention. That unlimited texting plan I got got? It means I can send texts when Im connected to WiFi. Wow gee thanks! Thats super $#*!ing useful! Oh wait no one I know is a $#*!ing scrub without an iPhone and So iMessage is the only thing I use anyway. And even if they didnt have iMessage there are about a billion apps that let you talk for free with WiFi. This not only meant that I had no ability to contact people, it meant that I was stranded in foreign countries where I did not speak the language with no ability to contact people for help, get directions anywhere, or look up important information. I felt extremely unsafe many times. Metro PCS completely ruined my vacation which I had been planning for months. Horrible, manipulative, deceptive phone company. Absolute joke.