I made a post that's been up since 4 days ago about an update issue I think is malware related, and Bleeping computer hasn't even made one reply regarding my problem. In the meantime, I'm noticing other new threads being created with immediate help from Bleeping computer.
Since making the post on this site a person came and helped on Bleeping Computer the next day. So far, they've been pretty helpful. And, although it took a while for a response from bleeping computer, I got the help I needed.