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I ordered my meal at the end of March, with the projected delivery date being April 11th. The 11th came around with no delivery. Recieved an email about a delay, delivery pushed back to the 12th.
Still no delivery. Called two different times and spoke to two different people who assured me that my order would be delivered "the next day" (as of this posting, it is "the next day," and my order still has not arrived).
Woke up to an email apologizing since they "can't deliver my order." This place is a joke and a scam, will warn everyone I know away from it.
Caleb B.'s review of Freshly earned 7 Very Helpful votes
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Caleb, I truly apologize for the delay in my response! A private message was sent, though I'm afraid we never heard back from you. With that said, I am so very sorry for the troubles you've encountered with delivery! Communication has always been an important factor for us, and we do our best to let you know whenever we're made aware of any possible issues. While delays are certainly out of the norm, bad weather, road closures, driver confusion, etc. can wreak havoc. However, we now have a Delivery Team dedicated to working with the carriers to ensure deliveries are successful, though we're always sure to compensate when delays do arise.
I understand you may not want to give us another try but I hope you do, so that we can provide the true Freshly experience. Of course, I'd like to look into the previous orders so that I can speak to exactly what had happened and not only provide better answers, but also see what I can do to help make this right for you. Definitely don't hesitate to respond to the private message or email me at SocialSupport@Freshly.com, with your subscription information (email and phone number). Here at Freshly, we truly want all customer orders to be both convenient and worry-free. My sincerest apologies, again, though I hope to hear from you soon!