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Cake M.

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Total Points
82

1 Review by Cake

  • Cake Stuff

1/9/19

I love couture brand fondant as a disabled cake maker, its is the best for me I just wish hate that the delivery charges for this company are by weight. It is the companies own brand so I have to suffer the £6.95 postage, why there so expensive i do not know, everything else I buy from other cake suppliers who charge half the postage for the same weight.

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Alan Y. – Cake Stuff Rep

Many thanks for your review. We understand your concern about the delivery charge and are always happy to explain.

We use Royal Mail for smaller, lighter orders (normally under 2kg) but for anything over 2kg Royal Mail becomes too expensive, so we use DPD couriers who offer a next-day delivery service with a one-hour window and lots of handy 'In-Flight' options to help customers manage their deliveries.

The delivery charge isn't therefore a 'postage' charge... in fact, a box of sugarpaste like this weighs over 5kg so to send by Royal Mail 24 (the new name for standard 1st class post) would actually cost £21.90. By comparison, sending it by DPD only costs £6.95.

For UK mainland addresses, the £6.95 delivery charge covers any weight of order over 2kg no matter how many boxes we have to send it in, and deliver is free on orders of £75 or more. In the case of your particular order, one 5kg box of sugarpaste would cost £6.95 to have delivered but if you had ordered 3-4 boxes the delivery charge would still have been only £6.95.

The other thing that's easy to forget is that the RRP of Couture is £19.99, but our direct price is only £14.95. So when you look at the total cost of the product-and-delivery, it is £21.90... that's only £1.91 more to have it delivered next day than the normal shop selling price. That's not bad value when you think about it.

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