I found a cheap price for a hotel that i wanted in wailea hi, which was so exciting. Went through and booked the hotel only to find out that even though they put a charge on hold on my credit card for the reservation yet the room that I reserved is sold out! Called them and they said they have another room available but it cost another $500 more. Ended up cancelling the reservation and now waiting to see if they will reverse the charges. Never again will i go through them.
Dear Caitlyn N,
Greetings from HotelTravel.com and thank you for your review.
We sincerely apologize for any inconvenience caused. We would like to look into the issue for you. To assist us, could you please advise the 7 digit HotelTravel.com Booking ID for your booking?
Thank you and we look forward to your reply.
Best regards,
The HotelTravel.com Team