caitlyn K.

First my trip got switched at checkout from what I had asked for & when I called to try to switch it (2 hours later when I saw my confirmation email) the phone service continued to hang up on me ever 5-7 minutes without connecting to an agent and this went on for over an hour! I talked to 3 different people all of which refused to put me on with a supervisor, one threatened to cancel my entire trip and another straight up hung up on me. Then I'm looking right at the fare that was the same for tols I had to pay a fee! I asked to speak to a supervisor again & was once again stone walked. This was back in June. Well guess what I just got a phone call from a supervisor saying how sorry she was for my experience 3 MONTHS LATER! Well Fatima I told you I was going to let everyone know how crappy your customer service was here you go! Could you imagine 3 months later being told "oh I will speak to the agent about what transpired". NEVER BOOK THIS SITE EVER!