Caitlin M.

Something very shady is going on with Nordstrom. I try to do a lot of our back to school shopping (especially for shoes) at the Nordstrom anniversary sale. This year, several days and weeks after the orders had been processed, I received emails that the some of my items were either backordered or no longer available. If I bought it, how can it no longer be available? I purchased a pair of boots at the black Friday sale last week and this week I receive an email that they are "delayed". I call and ask, when are the shoes going to ship and do you have them? I was told they will try every avenue to get the shoes for me and I am in the line to get them. Wait a minute, I have already bought the shoes, I'm not supposed to be on some waiting list. Are they overselling items like airlines oversell seats? What is going on? This has to be happening to other customers as well.