Caitlin K.

If I could give less than one star I would. My boyfriend introduced me to this company and showed me the beer guarantee and I thought that was a great policy. So when he decided to sign up for the monthly subscription, I decided to too. Well it is now 1/8/21 and I have not received a shirt since 10/27/20. But they keep taking out their money every month. I have reached out to customer service multiple times about my orders and received generic responses. Now I have emailed customer service about cancelling my membership. Their response is that there is a $25 fee for early termination before 7 months. I have gone back and forth with them probably about 10 times explaining my situation, explaining that they have had inadequate service resulting in me wanting to cancel my membership. But they refuse to waive the $25 cancellation fee. Why should I have to pay extra money to cancel a subscription on shirts I haven't even received. Then when I hadn't even finalized cancelling my membership because I was still disputing the fee, they cancelled anyway and charged my account without my permission. Since my experience I have started to read reviews on BBB and realized many others have had my same problem. I do not recommend to anyone the monthly subscription or this company at all.