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I placed my order on May 11, it is now June 29 and my package STILL has not even left Australia... (I live in Canada). There website states "standard shipping 5-10 days (some delays may occur" - so I was expecting "some delays" given covid. However it is nearing 2 months and my package has not even moved since May 19 (still in Australia). When I emailed them to inquire about why my package had not moved in over a month, the response was basically blaming ME and stating that I made the choice to order even though they warned of some delays. My message to them was not rude or placing blame, I was merely asking when I can expect my package as it had not moved in over a month. I was shocked to read the rude and condescending response. This was my first order with Verge and needless to say, this will be my last, even after covid.
Caitlin H.'s review of VRG GRL earned a Very Helpful vote
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Empty.
Scam of a company - followed their directions to send back for a refund and they said it would...
Hi Caitlin,
We are very sorry to hear this. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). We have had this information on our website for the duration of the delays. When Australia Post were informed about the delays, they contacted us and we provided this information on our website to inform our customers. I'm really sorry, but we have checked your order and the shipping method selected was "Standard Shipping Experiencing Significant Delays."
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Can you please let us know what we can do to make this experience better for you?
Thanks a million X