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I CANNOT BELIEVE THIS BULL$#*!!
I wish I could give 0 stars. I have been waiting for MONTHS for 2 orders (once which has been in transit for a month) and one that is on back order. They "refunded" my order for the boots since "they do not know when they will have them in stock." No one told me this until I had to contact them. They "refunded" it online, but not my bank! They are lying and stealing peoples money! I contacted them today when the order said "refund" last week. They told me NOW they are issuing a refund. SERIOUSLY?! HOW DO THEY GET AWAY WITH THIS?! Such $#*!ing bull$#*!.
Caitlin D.'s review of NewChic earned 3 Very Helpful votes
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Dear Caitlin D.,
Thanks for your order and we are sorry for the inconvenience caused.
Some products in our store are in great demand and cannot be dispatched immediately. Also, you can find the estimated dispatched date on the product page.
As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
After you placed the order, you can log in Newchic account and check the real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Sometimes, the order might be automatically canceled by our system if it exceeds its estimated dispatch time. We will issue the refund within one business day. And refund will be processed back to your original payment method. Please kindly note that we have sent you a email to inform you in details regarding to refund time via your registered email address.
Please try to open that email and check it later there.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
https://www.newchic.com/Contact-Us-hc10.html
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team