Cait G.

Scam artists. Double charge you, and while you are trying to resolve the double charge they process your order twice and ship it out and then tell you that you are SOL. Customer service sucks and was impossible to reach. Avoid.

I had a terrible experience as a bridesmaid for a BHLDN bride and i will NEVER use them myself and have talked others out of using them due to their TERRIBLE customer service. I was told to order two sizes of a dress because the measurements online didn't seem right and the dress was running big for some people. So, I ordered two versions and was told I could return whichever didn't fit within 30 days. Well, the dresses turned out to be on backorder and came several weeks apart. I ended up liking the second dress better but they wouldn't let me return the first dress since it fell out of the 30 day window. They said YOU CAN HAVE STORE CREDIT. I DO NOT NEED STORE CREDIT, OBVIOUSLY! I sent 6 or 7 emails, none were returned. I called and asked to speak to a supervisor and I was told I couldn't speak to a supervisor UNTIL THEY GOT MY DRESS BACK! Hell no I'm not sending you a dress that you are only giving me store credit for! I'd rather sell it for whatever pennies I can get since I will NEVER EVER shop with BHLDN again! Insanely disappointed. Customer service COULD NOT BE WORSE. Beware!